FAQ – Frequently Asked Questions
Here you will find frequently asked questions and our answers. If your question is not listed, please use our inquiry form.
Lost Property
Lost Something on the Bus or Train?
Lost property remains with the operating transport companies.
If you don’t know exactly which company you traveled with, you can find your connection here under Timetables.
Please contact the responsible transport company directly.
What should be Considered when Bringing Bicycles?
Bicycles require a child’s fare.
Bicycle transport is free on the Kulturbahn between Horb and Pforzheim (774), as well as on the Hessebahn and Enztalbahn, Monday through Friday before 6:00 a.m. and after 9:00 a.m., and all day on Saturdays, Sundays, and holidays. At other times, a bicycle ticket must be purchased. The fare for a one-day bicycle ticket is €6.00 (as of 1/2026).
There is no entitlement to bicycle transport. Bicycles can only be taken if space is available. However, they will be transported if the passenger travels with them simultaneously, provided that the safety and order of operations are not jeopardized and other passengers are not endangered or inconvenienced. In individual cases, bicycle transport may be restricted without prior notice or excluded in certain vehicles. Passengers with strollers or disabled persons in wheelchairs always have priority. In individual cases, the decision of the operating staff applies.
What should I Consider when Bringing Animals?
Dogs in a container equivalent to small luggage are transported free of charge. Otherwise, the child fare must be paid. Please refer to the general information in the Conditions of Carriage.
We are Traveling with a Group – Can I Make a Reservation?
No, group reservations are generally not possible. For bus services, groups of 10 or more must be registered, but there is no guarantee of transport. Passenger transport is only possible within the available capacity.
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